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Job Title: Operation Manager

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Location: New Westminster/ Vancouver, BC

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Number of openings: 1

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Key Responsibilities:

 

• Shipment Coordination: Coordinate and manage the end-to-end shipment process, including booking of cargo spaces, arranging transportation, preparing shipping documentation, and ensuring compliance with local and international regulations.

• Documentation and Compliance: Prepare and review shipping documents, including bills of lading, packing lists, commercial invoices, and other required documentation to ensure accuracy and compliance with customs and regulatory requirements.

• Communication: Serve as a primary point of contact for customers to provide updates on shipment status, resolve issues, and answer queries in a timely and professional manner.

• Problem Resolution: Identify and resolve operational issues, such as shipment delays, transportation disruptions, customs clearance issues, and other challenges that may arise during the shipment process.

• Process Improvement: Continuously review and improve operational processes to enhance efficiency, reduce costs, and ensure compliance with company policies and procedures.

• Reporting and Analysis: Generate and analyze operational reports to track key performance indicators (KPIs), identify trends, and provide insights to management for decision making.

• Customer Service: Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.

• Compliance with Regulations: Stay updated on local and international regulations to ensure adherence to all applicable laws and regulations.

 

Qualifications:

 

• Bachelor's degree in logistics, supply chain management, or a related field.

• Strong knowledge of freight forwarding operations, transportation modes, and logistics processes.

• Experience in coordinating air and ocean shipments, including documentation and customs clearance.

• Excellent communication skills, both written and verbal. Proficiency in second languages will be a plus.

• Strong problem-solving skills and ability to work in a fast-paced, deadline-driven environment.

 

If you are interested, please email your resume to cole@tcintlog.com. We will reach out to you for interview.